Privacy Policy

This policy explains how Simulant Labs Pty Ltd (“Simulant”, “we”, “us”) handles information when you visit our website, contact us, or use our platform. We've written it to be read, not to hide behind.

Simulant is a simulation research company. Our models are built from official, aggregate data sources and contain no records of identifiable individuals.

We collect only what we need to run our business and our product:

• Contact details you give us — name, organisation, and email — when you request access, get in touch, or apply for a role.
• Product data — the questions, messages, and configurations you enter to run simulations within your workspace.
• Usage data — basic, privacy-respecting analytics about how the site and product are used, so we can improve them.

This is core to how we work. Our simulated populations are synthetic and statistical. Personas are generated from aggregate, official datasets — never from profiles of real, identifiable people. A simulation cannot be traced back to any individual, because no individual is in it.

• To respond to your enquiries and provide access to the platform.
• To operate, secure, and improve our products.
• To meet legal, accounting, and contractual obligations.
• To send occasional, relevant updates you can opt out of at any time.

We do not sell your information. We share it only with trusted service providers who help us operate (for example, hosting and email), under contracts that require them to protect it, and where required by law.

We host on infrastructure with configurable data residency to meet public-sector requirements, and apply encryption in transit and at rest, role-based access, and audit logging. No system is perfectly secure, but we treat customer data as if it will be audited — because it often is.

We keep information only as long as needed for the purposes above, or as required by law. Workspace data is retained under your agreement with us and deleted on request or at the end of the engagement.

Subject to applicable law, you can request access to, correction of, or deletion of your personal information, and object to certain processing. To exercise any of these, email privacy@simulant.ai.

Questions about this policy? Write to privacy@simulant.ai or reach us via the contact page.